Principles of rechargeable repairs
Tenants are responsible for the conduct of everyone in the household, including any visitors to the property or communal area.
People who cause damage to any property owned or managed by the Housing Service will be held responsible for their actions and for any costs. This is called recharging.
The ultimate decision to recharge will rest with the officer responsible for managing the recharge. With regard to repairs this officer will usually be the maintenance officer. Recharges will only be pursued if the officer believes it will be cost effective.
An invoice will normally be sent, along with a letter explaining what the costs are for and who should be contacted if you want to query the recharge.
Invoices may refer to more than one type of recharge. In the interests of efficiency, more than one recharge may appear together on one invoice and/or be collected via your rent account.
Rent Services will be responsible for administering the recharge policy.
If an agreement is not reached to pay the recharge then any amounts not paid may be recovered via the courts or by any other lawful means the Council considers appropriate, such as recovery agencies.
If you are not satisfied
If you are unhappy with the decision to recharge, then you can appeal to the officer responsible within 14 days of receiving the invoice. If after appealing you are still dissatisfied with the decision you should complain via the Complaints Procedure.