If you are a consumer seeking advice about your rights you should consult the
Citizen’s Advice websiteCitizen’s Advice website.
If you wish to complain about a business in England, Scotland or Wales you can do this via the Citizen’s Advice Consumer Service website. You can also contact them by telephone on 03454 040506 (Cymraeg - 03454 040505) or by Textphone on 18001 03454 04 05 06 (Cymraeg 18001 03454 04 05 05). They will refer your complaint to us and/or Trading Standards if necessary. If you wish to complain about a business in Northern Ireland you can do this via the Consumerline website, or by calling 0300 123 6262.
If you are a business in the UK seeking specific estate agency advice you can consult our website, or, for more general advice, visit the Business Companion website. For further specific advice you should contact your local trading standards service - the Chartered Trading Standards Institute website can help you locate your local service; this website is also useful for consumer and business advice.