Performance Management and Quality Assurance
Powys County Council Performance Management and Quality Assurance Framework.
In order to know whether the council is achieving the priorities and objectives it has set out in its plans, it must have a robust and timely way of monitoring and measuring performance against them.
Performance management is about asking how many or how much we have done and quality assurance asks how well we have undertaken a task, or how good was a service that we delivered? Together, performance management and quality assurance show if something is for example on time, or to target, and how well we are doing it.
Key principles of effective performance management and quality assurance are:
Performance management and quality assurance involve simple principles:
Why have a Performance Management and Quality Assurance Framework?
A robust performance management and quality assurance framework is essential for ensuring collective systems and methods are used throughout the council for managing performance. It also helps us work as one 'joined up' community, where everybody is clear about how they are helping to achieve the council's vision.
The framework also ensures that staff clearly understand their responsibilities regarding performance management and quality assurance, on which the council's governance arrangements will hold them to account.
Performance management is based on a cycle of continuous review and improvement, which this framework describes.