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Recycling centres re-opening FAQ's

These frequently asked questions (FAQs) have been created to ensure that residents visit the household waste and recycling centres (HWRCs) for essential use only.

Why are you opening the site? Is it safe?


During the current pandemic, our normal kerbside collection of recycling, green waste and household rubbish has continued. Our advice has been, and remains, to utilise the kerbside collections to their full potential and store any additional waste, that cannot be collected using this service, safely at home until the lockdown restrictions are eased.

However, we appreciate that there are occasions when storing certain types of waste may be difficult for some residents. If this is the case, then taking it to the HWRC during lockdown could be classed as essential.

The decision to open the HWRC for essential use only has been made after careful consideration with our contractors, Potter Group, all other welsh local authorities and Welsh Government. Non-essential use puts yourself, other members of the public and our staff at risk from spreading the virus.
We will be following government and industry guidance to open during this time and have implemented strict rules (see above) which must be adhered to. If at any time it becomes difficult for the centres to operate safely, or without the cooperation of residents, they may be reclosed.

What do you class as essential use?

Essential use is for residents who have accumulated waste which cannot be collected through the normal kerbside collection service and which cannot be stored safely at home until the lockdown restrictions are eased.

Non-essential use puts yourself, other members of the public and our staff at risk from spreading the virus.

What will happen when I visit a site?

We anticipate that the HWRCs will be busy, please be expected to queue patiently in your car. If there are too many people waiting to enter, you may be asked to return at a quieter time.

You may be asked to provide proof of your address before entering the site - please have this with you and show it to a member of staff when asked.
Staff will be on hand to show you where to go and restrict the number of cars on site at any one time. Please follow their instructions.

Only cars will be allowed into the HWRCs. Initially, no trade permits, or commercial vehicles or trailers permits will be allowed. This will be continually under review and changed when appropriate to do so.

Strict social distancing rules will be in place at all times. If these are breached, or you are abusive to staff, you will be asked to leave, and the police may be called.

Where possible, there should only be one person per vehicle. Only one person is allowed to leave the vehicle to unload - this means that you can only take things that can be carried by one person. Staff on site cannot help carry items under any circumstances.

Each car will have a limit of 10 minutes to drop off their waste and recycling before leaving the site. Please segregate waste before arriving to help keep your visit short.

Why can't you open as normal for everyone?

We appreciate that it is unsightly to keep waste that is not collected at the kerbside at home, but the Covid-19 pandemic is unprecedented, and we must all work together to concentrate on beating the virus and protecting our communities.

The government advice remains that the public should only leave their homes for essential reasons. This is to ensure that the risk of spreading the infection is limited as much as possible, therefore our sites are only open for essential visits, which are defined above. We are keeping up to date with government guidance and will open the sites for all as soon as it is safe to do so.

I want to bring some bulky items and will need some help unload my vehicle. What do I do?

You will not be able to bring bulky items which you cannot carry yourself to the HWRC at the moment.

Where possible, there should only be one person per vehicle. Only one person is allowed to leave the vehicle to unload - this means that you can only take things that can be carried by one person. Staff on site cannot help unload or carry items under any circumstances.

Strict social distancing rules will be in place at all times. If these are breached, or you are abusive to staff, you will be asked to leave, and the police may be called.

Bulky waste collections, which were temporarily suspended at the start of the coronavirus outbreak, are now available to book via the website for items to be collected: Bulky waste collection

Which sites are open?

All five (Lower Cwmtwrch, Brecon, Llandrindod Wells, Newtown and Welshpool) HWRCs will be open for essential use only from Tuesday 26 May. Please ensure that you read and follow the site rules (above) before visiting.

Will the HWRCs be open under their normal opening hours?

Yes, each of the sites will be open as they were before the temporary closure - please check the details of each site to confirm the opening days and times before making your visit.

How long will it take to complete my visit?

Under current guidelines, we will only be allowing a limited number of cars on site at any one time, thereafter, it will be a strict one-in-one-out system. It is expected that there will be significant delays. Please be prepared to queue patiently in your car. If there are too many people waiting to enter, you may be asked to return at a quieter time to avoid causing disruption to the highway and local communities.

We appreciate this might be frustrating but be assured that staff are working hard in difficult conditions to get you through as quickly and as safely as they can.

Once onsite, there will be a strict 10-minute time limit per car - please segregate waste before arriving to help keep your visit short.

Why don't you offer an appointment-based system?

Introducing an appointment-based system would delay the opening of the HWRCs and put additional pressure on our already stretched customer services team.

I have a CVT (commercial vehicles or trailers) permit /Trade permit, why can't I visit the HWRCs?

The HWRCs are opening for essential use only, where residents cannot store the waste at home safely until after the lockdown restrictions are eased. Initially we are restricting site users to resident's cars only. This also helps to assist with managing demand, enforcing social distancing rules and controlling traffic levels.

Why are you limiting the number of vehicles onto the HWRC?

This is to follow the government guidelines of social distancing, and to ensure that users and employees keep a safe distance of two metres where possible.

Will I have to queue to get on to the site?

Under current guidelines, we will only be allowing a limited number of cars on site at any one time, thereafter, it will be a strict one-in-one-out system. It is expected that there will be significant delays.

We anticipate that the HWRCs will be busy, please be expected to queue patiently in your car. If there are too many people waiting to enter, you may be asked to return at a quieter time to avoid causing disruption to the highway and local communities.

Please think carefully before you decide to visit the HWRC, it may be easier to store your waste at home for now. Non-essential use puts yourself, other members of the public and our staff at risk from spreading the virus.

We appreciate this might be frustrating but be assured that staff are working hard as hard as they can in difficult conditions.

What about bulky waste collections?

Bulky waste collections, which were temporarily suspended at the start of the coronavirus outbreak, are now available to book via the website for items to be collected: Bulky waste collection

My visit isn't essential. When will the sites open without the Covid-19 restrictions?

We are keeping up to date with government guidance, and as soon as it is safe to do so we will confirm back-to-normal arrangements. Please check this website for updates.

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