Registration Service praised

8 July 2020

The performance of Powys County Council's Registration Service has been highly praised by its  national governing body in its annual review and for its work responding to COVID-19.

The Powys service was praised by the General Register Office's Compliance and Performance Unit for exceeding all performance targets during 2019/20.  It was also praised for its response to the pressures of the Coronavirus outbreak.

In the review the performance unit praised the council service saying;

"It is extremely gratifying to note your excellent performance during 2019/20.  You have exceeded all key performance targets in respect of appointment availability at 100% and the timeliness of registrations:

• births 100%,
• still birth 100%
• Medical Certificate Cause of Death (MCCD) 91%.

"We recognise the continued use of daily performance monitoring and associated data analysis; proactive diary management and seasonality planning whilst fully engaging with community stakeholders.  This has improved levels of customer access and has positively impacted on MCCD timeliness by 4% resulting in the service now exceeding the key performance targets."

Cabinet Member for Corporate Governance and Engagement, Councillor Graham Breeze said: "I am delighted with the service's tremendous work during an unprecedented time. To achieve 100 per cent targets during any period would be cause for celebration but to do that during a pandemic is outstanding.

"The service, along with the rest of the council, will face even more pressures as we move into the recovery phase of the pandemic, but I am confident they will respond to the challenge with professionalism. I congratulate them for their work."