Isolation payments

This scheme opens at 3pm on 16thNovember and customers will be able to visit this page and make an online application to claim the Isolation Payment.

If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to Financial Support.


Self Isolation Support Payment

From 23 October 2020, eligible individuals are entitled to a Self-Isolation Support Payment or discretionary support payment of £500. This is to support people on low incomes who are unable to work from home if they are told to self-isolate by the NHS Wales Test, Trace, Protect service (TTP) and will lose income as a result.

These payments are designed to help ensure people who have tested positive for COVID-19 and their close contacts self-isolate for the required period to stop the onward spread of the virus. They are also designed to encourage individuals who are eligible for this payment to get tested if they have symptoms. This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions.

The scheme starts in Wales from 23 October 2020 and will be reviewed by the end of 31 January 2021.



Self-Isolation Support Payment

Eligibility for a £500 Self-Isolation Support Payment is restricted to people who:

  • have been told to stay at home and self-isolate by TTP, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;
  • are employed or self-employed;
  • are unable to work from home and will lose income as a result; and
  • (the applicant or their partner) are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit.

Discretionary payment

In exceptional circumstances, local authorities can make a £500 discretionary payment to individuals who meet all of the criteria above except that they are not currently receiving any of the qualifying benefits but are on low incomes and will face financial hardship as a result of not being able to work while they are self-isolating.

Examples of the circumstances in which a discretionary payment could be made include:

  • People with No Recourse to Public Funds (NRPF)
  • People in households with a total income below £350/week (Net) and savings less than £6,000.

The Welsh Government will keep the discretionary scheme under review as the pandemic develops and may provide additional advice on this element in future.

For both the Self-Isolation Support Payment and discretionary payments, eligible individuals will receive their £500 payment on top of any benefits and Statutory Sick Pay (SSP) that they currently receive.



Eligibility for the NHS Wales Self-Isolation Support Payment, including discretionary payments, is for people who are told by TTP to stay at home and self-isolate on or after 23 October 2020 and who meet the relevant eligibility criteria.

Residents will be able to claim retrospectively, as long as their period of self-isolation began on or after 23 October 2020.  Any such claims should be made by 30 November at the latest (i.e. within 14 days of the launch of the scheme).

We will not accept applications from people told to self-isolate before 23 October 2020, even if the period of self-isolation continued after 23 October.


Applications from members of the same household

People in the same household can each make an individual application to receive the payment, if they each meet the eligibility criteria.


Multiple claims

Some individuals could be asked to self-isolate by TTP more than once.  There will, however, be a cap on the number of payments under this scheme of one payment per person with a positive test and up to two payments per person identified as a close contact.

Close contacts can claim twice (if they are told to self-isolate more than once), as long as they meet the eligibility criteria for each individual claim and their periods of self-isolation do not overlap.   The maximum number of payments to any individual under the scheme is therefore three, if they have been identified twice as a close contact and also test positive themselves. 

For example, if someone claims for a period of self-isolation lasting from 1 November to 14 November and then claims again for a second period of self-isolation beginning on 10 November, they would only be allowed to claim once, because the two periods overlap. However, they would be allowed to claim for a second period of self-isolation that began after the first period had ended on 14 November.


Applications made after someone's period of self-isolation has ended

Eligible individuals can make a claim up to 14 days after their period of self-isolation ended. We will not accept applications after this point: for example, if someone was told to self-isolate until 10 November, they would have until 24 November to make a claim.


Third-party applications

Applicants can apply on behalf of someone else; however, the £500 must be paid into a bank account in the name of the person for whom the application is being made. For example, if someone applied on behalf of a parent, the payment would be made into the parent's bank account.


If You Work in the Care Sector - links to Covid-19 SSP Enhancement Scheme

Care workers who are required to stay off work due to actual or suspected Covid-19 or who are required to self-isolate may be able to apply to the Welsh Government's Statutory Sick Pay (SSP) Enhancement scheme, which was launched on 1 November 2020 and will run until 31 March 2021.   Guidance on the scheme is here: The Statutory Sick Pay Enhancement Scheme.   Please note: this scheme applies only to social care workers.

Care workers who have been told by TTP to self-isolate may also be able to apply to the Self-Isolation Support Payment scheme but they will not be able to apply to both schemes in respect of a single period of isolation.    Depending on their personal circumstances, they will need to decide which scheme will be more appropriate.

A flow chart on the Welsh Government website will help you establish if you are entitled to support under the enhanced SSP scheme:

Apply for the Isolation Payment Apply for the Isolation Payment


Please ensure that you have the information below available before starting your application:

  • National Insurance Number
  • Confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
  • Your most recent Bank Statement, wage slip or proof of self-employment


If you need support to apply please call us on 01597 826345. (Open 9am til 1pm)


Further information is available on the Welsh Government website :-


Isolation Payments Privacy Notice:


Share this page

Facebook icon Twitter icon Email icon


Print icon