Self-isolation support payments

If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to Financial Support.

If you have the NHS Covid-19 app installed on your phone and are informed to self-isolate and that isolation period starts on or after 1st February, as you may have been in close contact with someone who tests positive for Covid 19, you may now also qualify for support too. You can only apply for this help here from 5th February onwards.

If you need support to apply please call us on 01597 826345. (Open 9am til 1pm)

Eligibility

Eligibility for a £500 Self-Isolation Support Payment is restricted to people who:

  • have been told to stay at home and self-isolate by NHS Wales Test, Trace, protect service (TTP), either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;

OR

  • are a parent or carer of a child who has been asked to self-isolate either through TTP or by their school, childcare setting or further education college;

    Please note: parents of children who have been notified through the App to self-isolate are not eligible for a payment under this part of the scheme. You MUST have been told to self-isolate by the TTP service or your child's school.

Or

  • have been notified by the NHS Covid-19 App to self-isolate because they have recently been in close contact with someone who has tested positive and this requirement can be individually verified.

And

  • are employed or self-employed;
  • are unable to work from home and will lose income as a result; and
  • (the applicant or their partner) are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit.

Discretionary payment

In exceptional circumstances, local authorities can make a £500 discretionary payment to individuals who meet all of the criteria above except that they are not currently receiving any of the qualifying benefits but are on low incomes and will face financial hardship as a result of not being able to work while they are self-isolating.

Examples of the circumstances in which a discretionary payment could be made include:

  • People with No Recourse to Public Funds (NRPF)
  • People in households with a total income below £500/week (Net)
  • People in receipt of Statutory Sick Pay or less

 

Applications from members of the same household

People in the same household can each make an individual application to receive the payment, if they each meet the eligibility criteria.

In cases where a child is required to isolate, only one payment can be made to a household for that period.  Where a claim is made by more than one individual in relation to the family unit, local authorities should consider who the most appropriate person to make a claim is.

Both parents do not have to be unable to work from home to apply for a payment for the child

Multiple claims

Some individuals or children could be asked to self-isolate by TTP more than once.  There will, however, be a cap on the number of payments under this scheme of one payment per person or child with a positive test and up to two payments per person or child identified as a close contact.

Close contacts can claim twice (if they are told to self-isolate more than once), as long as they meet the eligibility criteria for each individual claim and their periods of self-isolation do not overlap.   The maximum number of payments to any individual under the scheme is therefore three, if they or their child have been identified twice as a close contact and also test positive themselves. 

For example, if someone claims for a period of self-isolation lasting from 1 November to 14 November and then claims again for a second period of self-isolation beginning on 10 November, they would only be allowed to claim once, because the two periods overlap. However, they would be allowed to claim for a second 

Applications made after someone's period of self-isolation has ended

For isolation periods that start before 1 February 2021, eligible individuals can make a claim up to 14 days after their isolation period has ended.

For isolation periods that start on or after 1st February 2021, eligible individuals can make a claim up to 21 days after their isolation period has ended.

Before you Apply please read this very important information

Please ensure that you have the information below available before starting your application:-

  • National Insurance Number
  • Confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
  • Your most recent Bank Statement (full pdf copy - screenshots will not be accepted)
  • Wage slips or proof of self-employment showing your income before and your reduced income
  • If your child is asked to self isolate you must also provide a letter from a school / childcare setting / college asking a child to self-isolate and from when

For applications from NHS Covid-19 App users, customers will need to provide:-

  • Written letter of  confirmation from your employer that you did not work during this period and your earnings reduced as a result
  • If you are self-employed a declaration statement that you did not work during this period and your earnings reduced as a result
  • Your most recent Bank Statement (full pdf copy - screenshots will not be accepted)
  • National Insurance Number
  • A screenshot images from the latest version of the NHS Covid 19-App as evidence they have received a notification to self-isolate. See image example below you MUST provide:

Screenshot 1 - Confirmation from App to Self Isolate. Please Note this must indicate that you have been in contact with someone who has Covid-19. If it shows a different message you will not qualify.NHS app screenshot - Isolation Advice

 

Apply for the Isolation Payment Apply for the Isolation Payment

If you need support to apply please call us on 01597 826345. (Open 9am til 1pm)

 

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