Health Protection Team Contacts and Support

This directory brings together key contacts and support for anyone involved in caring for others in Powys. This includes unpaid carers, care home staff, and people working or supporting others in health and social care settings.

Not sure who to contact?
Email healthprotection@powys.gov.uk and we'll help you find the right support.

Health Protection and Public Health

Health Protection Contacts

• AWARe / Health Protection Team (Public Health Wales)      
• 0300 00 300 32 - AWARE@wales.nhs.uk
• Report notifiable diseases, outbreaks, and get infection prevention advice.

Powys Teaching Health Board - Health Protection Hub

• 01874 442515 - powys.healthprotection@wales.nhs.uk
• Local advice and coordination for infectious disease incidents and outbreaks.

Powys County Council - Health Protection Team

• 01597 827306 -healthprotection@powys.gov.uk
• Community health protection, prevention work, and wellbeing support advice.

Powys Teaching Health Board - Immunisation Team

• 01874 711661 -Powys.immunisations@wales.nhs.uk
• Vaccination support for care homes and outbreak-related vaccination requests.

Environmental Health - Powys County Council

• 01597 826000 -Environment and Nuisance - Powys County Council
• Environmental infection risks, food hygiene issues, and statutory inspections.

Powys County Council - ASSIST (Adult Social Care)

• 0345 602 7050
• Text (hearing impaired): 07883 307 622 - Enquiry Form -Contact Assist Online - Powys County Council
• Safeguarding concerns and access to adult social care support.

ASSIST - Emergency Duty Team (out of hours)

• 0300 333 2222
• Urgent adult social care support outside normal working hours.

NHS Dental Access - Powys (single access point)   

• 01686 252 808 -Dental Services - Powys Teaching Health Board
• Access to NHS and referral-based dental services in Powys (area details required).

Community Dental Service - Powys (Referral-only)

• Via Dental Access -Community Dental Services - Powys Teaching Health Board
• Specialist dental care via referral for vulnerable or high-need patients.

Getting Help and Advice

Powys County Council Support Hubs - Where to Start

If you're not sure which service you need, these hubs are usually the best place to begin. They bring together trusted information and support from across Powys County Council and partner organisations.

Start here if you or someone you support needs help at home, social care advice, or safeguarding support

• Services for Adults - Powys County Council
• Support to stay independent, safe and well, including help for carers.
• Services for Adults - Powys County Council

Start here if money, bills, food, heating, or essentials are becoming difficult

• Cost of Living Hub- Powys County Council
• Advice and support from the council and local voluntary organisations.
• Cost of Living Hub - Powys County Council

Start here if you're an unpaid carer and aren't sure what help exists

• Social Care: Advice and Support- Powys County Council
• Guidance on caring roles, help at home, safeguarding, mental health, and accessing services.
• Social Care: Advice and Support - Powys County Council

Start here if you need trusted information, condition-specific support, or community connections

• Resources and Information- Powys County Council
• Information and links for carers, including dementia, cancer support, autism, and community wellbeing.
• Resources and Information - Powys County Council

 Information and Community Support

Further Support Organisations

Mental Health and Emotional Wellbeing Support

C.A.L.L. Mental Health Helpline

• 0800 132 737 -call@helpline.wales
• Confidential mental health support and advice.

Mind (UK)

• 0300 123 3393 (Mon-Fri 9am-6pm) - info@mind.org.uk -  https://www.mind.org.uk/information-support/helplines
• Mental health support, information, helplines, and advocacy.

Samaritans

• 116 123 -jo@samaritans.org
• Emotional support for anyone in distress or crisis.

SHOUT (24/7 UK Crisis Text Line)

• Text: SHOUT to 85258 -https://giveusashout.org
• 24/7 text support for anyone in crisis.

Papyrus (Young Suicide Prevention Support)

• Hopeline UK: 0800 068 4141 - Text: 88247 -https://www.papyrus-uk.org
• Support for under-35s in crisis and suicide prevention (UK wide).

Support Organisations

PAVO

• 01597 822191 -info@pavo.org.uk
• Voluntary sector support and wellbeing services.

Pavo Community Connectors

• 01597 828649
• community.connectors@pavo.org.uk
• Help accessing transport, benefits, wellbeing support and linking to local services

Accessibility Powys

• 07498 833883
• info@accessibilitypowys.org.uk
• https://accessibilitypowys.org.uk/
• Disabled Persons Organisation (DPO).

Carers Wales 

• 029 2081 1370 (office) (Carers UK Helpline, Mon-Fri 9am-6pm)
• info@carerswales.org/advice@carersuk.org (helpline)
• Advice, information, listening support and wellbeing resources for unpaid carers across Wales.

Carers Trust Wales     

• 0300 772 9702 (Mon-Fri, 9am-5pm)
• wales@carers.org (general + local support enquiries)
• https://carers.org/around-the-uk-our-work-in-wales/our-work-in-wales
• UK charity improving support & services for unpaid carers; links to local network partners for direct support.

Credu (Powys)

• 0333 014 3377 -carers@credu.cymru-https://www.carers.cymru
• Local carers support in Powys — advice, emotional support, activities & respite info.

All Wales Forum          

• 029 2081 1120
• admin@allwalesforum.org.uk
• https://www.allwalesforum.org.uk
• National voice for parents and carers of people with learning disabilities.

These pages include details of a small selection of the many organisations, websites and charities that are available to offer help, advice and support. 
Please make sure that you only follow advice from credible and trusted sources.
Powys County Council is not responsible for the content of external websites. 
In the event of a medical emergency contact 999 or NHS 111.