Contact Us

If you need to let us know us about an emergency when the office is closed you can contact us out-of-hours.

Live chat:

During office hours, you can live chat to a member of our team by clicking on the general chat button. If your query is housing related, please use the housing chat button.

Please note that the chat function is operated by members of our team and only available during office hours.

Used our chat function? Please give us your feedback.

Call us during office hours:

01597 826000 (if you know the name of the person or department)
01597 827460 (for general enquiries)

Deaf and speech impaired residents can now contact the council using the Relay UK service.

Find contact details for different service areas

Out-of-hours:

If you need to let us know us about an emergency when the office is closed (after 5pm, at the weekend or on a bank holiday), you can contact us out-of-hours.

Write to us at:

Powys County Hall
Spa Road East
Llandrindod Wells
Powys
LD1 5LG

Where to find us:

Service Contacts

Find all contact details for every service area within the Council here

Out of hours contacts

Report out-of-hours emergencies online via the Delta Wellbeing form (monitored 24/7) or call the relevant emergency number, with 999 for life-threatening situations.

ASSIST

Information and advice for adult care and support

Powys Front Door

One number for children and families for information and support.

Walk-in / Face to Face

Customer Service points and council offices

Comments, Compliments and Complaints

You can make any comments, compliments or complaints you may have about any of our services (excluding Social Services) here

Social Services Comments, Compliments and Complaints

You can make any comments, compliments or complaints you may have about our Social Services department here

Find my councillor

Find out who your local councillor is along with their contact information here

Consultations in Powys

Find out what our current or past consultations are here

Customer Experience

To ensure every interaction that customers have with Powys County Council is helpful and constructive we have developed a Customer experience Framework.

Complaints' Policy

View our complaints' Policy here

How we use Social Media

We encourage people to follow us and we post information about our work that we think our followers will find interesting.

Call charges

You can view our call charges information here

You are currently offline

View full notice