Customer Experience
Powys County Council aims to provide the highest quality services delivered as efficiently and effectively as possible. To ensure every interaction that customers have with Powys County Council is helpful and constructive we have developed a Customer experience Framework.
Our vision is to "deliver an excellent customer experience—first time, every time".
View the Customer Experience Framework Overview (PDF, 1 MB)
View the full Customer Experience Framework document. (PDF, 1 MB)
Here's what you can expect from the framework:
Customer Experience info
Customer Charter
This charter outlines the standards and behaviours you can expect from us and what we expect from you. Our customers are the focus of everything we do and the way in which we work.
Read more information (Go to Customer Charter)
Customer Experience Principles
The values that shape our work and interactions. Our customer experience principles guide how we design and deliver our services, ensuring a positive and cohesive experience for you.
Read more information (Go to Customer Experience Principles)
Action Plan
Our roadmap to achieving customer excellence. To ensure our vision for Customer Experience is being realised, we've developed an outline Action Plan that identifies our aims and outcomes.
Read more information (Go to Action Plan)
Customer Charter
This charter outlines the standards and behaviours you can expect from us and what we expect from you. Our customers are the focus of everything we do and the way in which we work.
Read more information (Go to Customer Charter)
Customer Experience Principles
The values that shape our work and interactions. Our customer experience principles guide how we design and deliver our services, ensuring a positive and cohesive experience for you.
Read more information (Go to Customer Experience Principles)
Action Plan
Our roadmap to achieving customer excellence. To ensure our vision for Customer Experience is being realised, we've developed an outline Action Plan that identifies our aims and outcomes.
Read more information (Go to Action Plan)Share this page
