Powys residents back recycling centre booking system following major review
4 March 2025
The major review was carried out six months after the booking system and DIY charges were introduced in April 2025, and gathered views from more than 6,000 residents, alongside staff feedback, councillor workshops, and considered things like fly tipping, recycling rate and customer compliments and complaints.
Overall, the review has shown strong support for the booking system with 93% of those asked saying the booking system is easy to use, and almost three quarters (74%) wanting it to stay. Many praised the smoother visits, lack of queues, and increased support from staff on site, saying their visits are now quicker, calmer, and more efficient.
While some raised concerns about reduced flexibility, the review found that the predictability and efficiency of the system has significantly improved the way the sites operate.
The review also looked at the charges for some DIY waste. While less popular, many residents understood why the charges are needed, and importantly, incidents of fly tipping or bonfires have remained within expected levels since they were introduced. Other positive findings include:
- 96% of residents praised staff for being helpful
- 85% said the sites are cleaner, safer, and better organised
- Staff say the system has made their jobs easier and improved safety
Based on the findings, the report recommends that the booking system and DIY charges remain in place. Improvements highlighted through the review have already been acted upon, including:
- Extended opening times at some sites
- Increased the number of booking slots available where demand is high
- A new option to request assistance whilst on site via the booking form
- Tweaks to the online booking process to make it easier for users
- Plans in place to expand reuse opportunities at more centres
Cllr Jackie Charlton, Cabinet Member for a Greener Powys, says: "The review makes it clear that the new system is working well for residents and staff, whilst also delivering real benefits in safety, efficiency, recycling quality, and customer experience.
"We understand that there is always a certain amount of uncertainty when changes are introduced and we are encouraged to see that residents have seen for themselves the benefits of introducing the booking system and are now supportive of keeping it in place.
"As you would expect, we will continue working with our contractors to regularly monitor and make improvements to the recycling centres in line with our Sustainable Resource (Waste and Recycling) Strategy, including extending the option to reuse and repair.
