Powys Careline

Scam Alert 
Please note that at no stage will Powys Careline cold call customers and ask for money or bank details over the telephone. If you are concerned, please ring 01597 827639.

Careline customers please be aware of this scam (January 2025)

Some of our valued Careline customers have reported receiving phone calls from someone claiming to be from Careline, asking for bank/payment details over the phone.

If you're a Careline customer, or know someone who is, please know that our Careline staff would NEVER ask for your bank details over the phone.

If you receive such a call, please do NOT share any personal or payment information and report the incident to us immediately.

Here are two other important updates you should be aware of, too:

While our Careline colleagues will NEVER ask for payment details over the phone, they'll sometimes call customers and ask them to test their Careline equipment. If you're a Careline customer and haven't done so recently, please consider testing your equipment today.

Powys Careline offers a 24 hour, 365 day service giving total peace of mind at the touch of a button. You will automatically be connected to our 24-hour control centre. Your name and address and the details of the contacts you give us will appear on-screen for our team to call.