DBS Customers
What support do we offer our existing customers?
Powys County Council offers its existing customers a range of tools to support them process their DBS applications. This includes:
- 1:1 telephone guidance available during working hours.
- Same day email response.
- Applicant, verification officer and administrator guides to the online system.
- Bespoke training guides for larger organisations.
- Three days of free training sessions for larger organisations.
Who are our existing customers?
We currently process the DBS checks for over 600 external organisations and 13 local authorities. Over a 35,000 DBS checks are submitted to the national DBS every year by Powys County Council DBS Unit, and we maintain an accuracy rating of 99.94%.
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