Contact us

How to contact the National Trading Estate and Letting Agency Team (NTSELAT).

For local authorities or other government departments

If your enquiry relates to estate agency matters, including redress schemes, warning or prohibition orders, or compliance with the Estate Agents Act 1979, please contact the Powys-based team:

EMAIL estate.agency@powys.gov.uk

POST
National Trading Standards Estate and Letting Agency Team
Powys County Council
C/O Trading Standards Service
County Hall
Llandrindod Wells
LD1 5LG

If your enquiry concerns letting agency issues, such as the Tenant Fees Act 2019, please contact the Bristol-based team.

For media enquiries

For media enquiries, contact the National Trading Standards Communications Team:

PHONE 020 7101 5013

EMAIL press@nationaltradingstandards.co.uk

Consumer and industry enquiries

The National Trading Standards Estate and Letting Agency Team (NTSELAT) does not give consumer advice about individual cases and we do not become involved with disputes or complaints against businesses.

For general advice, you can contact: 

• your local trading standards service 
• Citizen's Advice consumer helpline, if you're in England or Wales
• Consumerline, if you're in Northern Ireland
• Advice Direct Scotland, if you're in Scotland 
• your local authority
• independent legal advice

If you want to give us information that you think we should investigate, use the contact details at the top of the page.