Powys County Council reiterates zero tolerance to abuse of staff
1 May 2026
The council has issued the reminder after two residents were successfully prosecuted for assaulting a civil parking enforcement officer.
Council staff work across the county every day to deliver vital services for residents, often in challenging and complex situations. While the council recognises that people may feel frustrated or upset at times, this must never result in unacceptable behaviour towards employees.
Emma Palmer, the council's Chief Executive, said: "Our staff deserve to feel safe and respected at work. They are simply doing their jobs on behalf of the communities they live in and serve. We will not accept staff being threatened, intimidated or assaulted under any circumstances."
The council has a zero tolerance approach to abuse directed at its workforce, including physical violence, verbal abuse, harassment, intimidation and threatening behaviour. Where necessary, the council will work closely with the police and take appropriate action to protect staff.
The council is calling on everyone who interacts with its services to treat employees with courtesy and respect, even when disagreements arise.
"Most people engage with us politely and constructively, and we thank them for that," said Emma Palmer.
"However, incidents like this are deeply concerning. Nobody should come to work fearing for their safety."
Anyone wishing to raise concerns or complaints about council services is encouraged to do so by visiting Comments, Compliments and Complaints - Powys County Council
