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Garden Waste collection service - Terms and Conditions

1. The Agreement

1.1 This agreement is made between the resident ('the customer') and Powys County Council ('the Council'). This document sets out the terms and conditions under which the customer may use the Council's fortnightly garden waste collection service ('the service)'.

1.2 The council may vary or change the terms and conditions of this Agreement at any time. The customer will be given 10 days' written notice of any such changes.

2. The Service

2.1 The service consists of an annual charge to the customer for fortnightly collections of garden waste from Powys County Council green (garden waste) wheeled bins.

2.2 The green garden waste wheeled bins will remain the property of the council through the duration of the Agreement. 2.3 The total annual cost of the service is as follows;

2.3.1 The charge applied for collections from a 240ltr wheeled bin is £35.

2.3.2 The charge applied for collections from a 120ltr wheeled bin is £30.

2.4 Customers are able to request more than one container per property. Additional containers will be provided at cost to the customer, as per clauses 2.3.1 or 2.3.2.

e.g. Two 240ltr wheeled bins per property would be charged at £70.

2.5 The council will only collect garden waste contained within the green wheeled bin(s) provided. The bin lid must be completely closed, side waste (additional waste left adjacent to, or on top of the bin) will not be collected.

2.6 The council will not empty green garden waste wheeled bins that are too heavy or unsafe to handle. The customer will ensure that excess weight is removed where necessary. The maximum weight of material that will be collected from each container is;

2.6.1 90kg of garden waste in a 240ltr wheeled bin

2.6.2 45kg of garden waste in a 120ltr wheeled bin

2.7 The green garden waste wheeled bin must be presented for collection by 7:30am on the designated collection day.

2.8 If the customer requires an Assisted Collection Service, they must apply to the council in advance by calling 01597 827 465.

2.9 If your green garden waste wheeled bin becomes damaged we will repair or replace it, free of charge, as soon as is reasonably practicable. However, if the damage is due to neglect or misuse, the cost of repair or replacement may be recharged to the customer. If your green garden waste wheeled bin is damaged, please report this to the Council 01597 827 465.

2.10 If your green garden waste wheeled bin is lost or stolen, please notify the Council along with a Police incident number. Once we have received this we will replace it, free of charge, as soon as is reasonably practical. Please call the Council 01597 827 465.

2.11 Should a customer change address (within Powys) the service can be transferred to a new address, providing notification is provided to the council. Customers moving outside of the county must inform the council and present the green garden waste wheeled bin for removal.

3. Termination

3.1 The council reserves the right to terminate this Agreement and remove green garden waste wheeled bins from customers at any time if;

3.1.1 The council decides that the property is not suitable for the service due to restricted access. A full refund will be made to the customer.

3.1.2 The customer fails to make payments related to this Agreement to the council at the required time. A refund will not be made for monies received and the customer will remain liable to pay the full annual cost of the service.

3.1.3 The customer regularly places items out for collection which do not qualify as household garden waste, or which are prohibited items. A refund will not be made for monies received and the customer will remain liable to pay the full annual cost of the service.

3.2 The customer is able to terminate this Agreement at any time by giving seven days' prior written notice to the Council. A refund for monies received will not be made and the customer will remain liable to pay the full annual cost of the service.

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