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National Trading Standards Estate Agency Team


The National Trading Standards Estate and Letting Agency Team is run by:



View the Estate Agents Public Register here Public Register of Orders

Pay your Estate Agency Penalty Charge Estate Agency Penalty Charge Payment


The National Trading Standards Estate Agency Team is responsible for:

  • issuing individual banning or warning orders under the Act
  • maintaining a public register of such banning or warning orders
  • approving and monitoring consumer redress schemes
  • providing generic advice and guidance on estate agency matters, in conjunction with Citizen's Advice, the Chartered Trading Standards Institute and other partner agencies


The National Trading Standards Team does not:

  • mediate or arbitrate in individual complaints
  • award civil redress to aggrieved parties
  • generally conduct 'routine' investigations (these are the responsibility of local Trading Standards services)


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