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Notice: The Council Tax and Council Tax Recovery lines will be closed Wednesday 27th May 2026 due to Team training. Our phone lines will be open as normal on 28th May 2026

We are currently experiencing problems with our phone lines. 

We are trying to resolve this issue as soon as possible and apologise for any inconvenience. 

 

National Trading Standards Estate Agency Team (NTSEAT)

About NTSEAT

NTSEAT supports fair and transparent property agency practices across the UK. We oversee compliance, provide guidance to industry and enforcement authorities, and approve redress schemes to protect consumers.

Read more information (Go to About NTSEAT)

NTSELAT Info

Quick Links Estate Agency Enforcement Consumers Our Guidance About Us

National Trading Standards Estate Agency Team (NTSEAT) Quick Links

Access useful tools and resources quickly, including the public register of orders, the property agent checker, redress scheme approval information, and the option to pay an estate agency penalty charge.

Read more information (Go to National Trading Standards Estate Agency Team (NTSEAT) Quick Links)

Estate Agency

This section provides guidance and information for estate agents, businesses, and enforcement authorities on the legal requirements that apply to estate agency work in the UK.

Read more information (Go to Estate Agency)

Enforcement

Resources to support local authority officers in enforcing estate agency legislation. This section provides practical guidance, tools, and information to assist with consistent and effective regulatory enforcement.

Read more information (Go to Enforcement)

Consumers

Report or complain about a property agent. This section provides guidance for individuals engaging with estate agents. It includes advice on how to raise concerns about estate agency practices.

Read more information (Go to Consumers)

Our Guidance

Access our guidance library for documents that support consumers, industry professionals, and enforcement authorities. Please note: all guidance is currently under review and being updated to reflect the most recent requirements.

Read more information (Go to Our Guidance)

About Us

Learn about the National Trading Standards Estate Agency Team (NTSEAT), including who we are and what we do.

Read more information (Go to About Us)
Quick Links Quick Links

National Trading Standards Estate Agency Team (NTSEAT) Quick Links

Access useful tools and resources quickly, including the public register of orders, the property agent checker, redress scheme approval information, and the option to pay an estate agency penalty charge.

Read more information (Go to National Trading Standards Estate Agency Team (NTSEAT) Quick Links)
Estate Agency Estate Agency

Estate Agency

This section provides guidance and information for estate agents, businesses, and enforcement authorities on the legal requirements that apply to estate agency work in the UK.

Read more information (Go to Estate Agency)
Enforcement Enforcement

Enforcement

Resources to support local authority officers in enforcing estate agency legislation. This section provides practical guidance, tools, and information to assist with consistent and effective regulatory enforcement.

Read more information (Go to Enforcement)
Consumers Consumers

Consumers

Report or complain about a property agent. This section provides guidance for individuals engaging with estate agents. It includes advice on how to raise concerns about estate agency practices.

Read more information (Go to Consumers)
Our Guidance Our Guidance

Our Guidance

Access our guidance library for documents that support consumers, industry professionals, and enforcement authorities. Please note: all guidance is currently under review and being updated to reflect the most recent requirements.

Read more information (Go to Our Guidance)
About Us About Us

About Us

Learn about the National Trading Standards Estate Agency Team (NTSEAT), including who we are and what we do.

Read more information (Go to About Us)
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