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Digital Switchover

In 2017 BT announced the Digital Telephone Switchover; the traditional telephone network which is referred to as analogue or Public Switched Telephone Network (PTSN) will be switched off and upgraded to newer technology known as Voice over Internet Protocol (VoIP).  With work already underway BT plans to switch off the old network by 2025.

Currently your Careline Alarm uses a traditional analogue landline connection and will be affected by the digital switchover, your telephone or internet provider will contact you when they are ready to switch you over.

Your Careline Alarm will still work once switchover has happened; but you will need to ensure that your white cable from the Careline Alarm is inserted into your digital hub. Please do a test call on your Careline alarm once the cable is connected.

In the event of a power cut the back-up battery for the new digital system will last for 15 minutes which will mean your Careline alarm will not connect to the call centre after 15 minutes. It is possible to buy a battery back-up unit from your phone / internet provider which will increase the battery life to 1 hour.

Currently with the existing analogue telephone system your Careline Alarm is still able to connect to the call centre for up to 48 hours following a power cut. Therefore, if you would prefer to retain your existing analogue telephone system then please contact your existing phone / internet provider to discuss this.

If you have any concerns about your Careline Alarm, please do not hesitate to give us a call on 01597 827639 or email the Powys Careline Department at

You can find information on how changes to the telephone network may affect you on the Ofcom website

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