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Our aim is to help you and the people who care for you to stay independent, safe and well so you can live the life you want to.
We will help you to identify your strengths and how to use these to overcome difficulties in your life. Focussing on what is working well and building upon this to help you achieve your goals (outcomes).
Why do we do things this way?
It's the law. The Social Services and Well-Being Act (Wales) 2014 describes what we must do to support you and your carers.
We aim to communicate with you in either your language of choice or your preferred method of communication, such as Makaton/ easy read / email/ large print documents.
We will focus on 'what matters most' to you, how we can support you to identify and achieve your personal goals (outcomes). This means looking at how we can work towards improving your health and well-being, alongside your strengths and abilities and those of your family, friends and wider community.
We aim to communicate with you in either your language of choice or your preferred method of communication, such as Makaton/ easy read / email/ large print documents.
We will focus on 'what matters most' to you, how we can support you to identify and achieve your personal goals (outcomes). This means looking at how we can work towards improving your health and well-being, alongside your strengths and abilities and those of your family, friends and wider community.
Our workers work in line with the Codes of Professional Practice as set out by Social Care Wales, a link to the full Practical guides can be found here: Codes of Practice and guidance | Social Care Wales
We train and support our staff to work in this strength-based approach. Our trainers and mentors provide ongoing support to ensure this model is maintained and developed. We have a specific training e-book and training framework to help staff learn and use this approach. We have embedded feedback mechanisms in our training e-book to enable us to make continuous improvement.
To support our staff to record information about you in an easy to understand way they will follow the principles set out in this document: Friend not Foe Document
Staff feedback about the strength-based approach:
''Individuals feels that we are listened to...feels more sensitive and empathetic around their individual wishes''
''Investigating all avenues gives individuals more options, investigating what else is out there in the community''
''very person centred, capturing 'what's important' to the person, it promotes a more honest exchange''
Staff have regular supervision and reflective practice meetings to embed the approach, and we use this information to make improvements.
Co-production and Partnerships
Co-production and partnerships are important principles in the Social Services and Well-being Act 2014. This means working with you, your family, friends, and carers to make sure your voices, views, and wishes are listened to properly. Co-production is a way for people who provide services and people who receive services to work together in equal and caring relationships. It allows people to access support when they need it; encourages them to feedback on what works well and what does not; and enables them to contribute to the design/redesign of support services.
The key elements of co-production are valuing all participants, developing networks of mutual support, doing what matters for everyone involved, building relationships of trust, sharing power and responsibility.
The Act also expects us to strengthen our partnerships with other agencies to work together and ensure that our strengths-based approach is understood and supported across partner agencies.
Having a whole systems approach
The Well-being of Future Generations Act 2015 says that public groups in Wales need to work together to make people and communities more resilient. We use a strengths-based model to help individuals, this means that all professionals work together to identify people's strengths rather than their disabilities.
We recognise that this approach takes more time as we need to build relationships with people to fully understand them and their situation; in doing this, we aim to provide the right support at the right time.
