Council Housing Landlord Service - Service Standards

These are the standards that people can expect from the service.

The standards have been agreed between the Housing Service and the Tenants Scrutiny Panel.

• Allocation Service Standard (PDF) [147KB]
• Customer Care Service Standard (PDF) [172KB]
• Estate Management Service Standard (PDF) [177KB]
• Quality of Accommodation Service Standard (PDF) [168KB]
• Rent and Income Collection Service Standard (PDF) [164KB]
• Repairs and Maintenance Service Standard (PDF) [221KB]
• Tenant Involvement and Empowerment Service Standard (PDF) [143KB]