Council Housing Landlord Service - Service Standards

These are the standards that people can expect from the service.

The standards have been agreed between the Housing Service and the Tenants Scrutiny Panel.

• Allocation Service Standard (PDF, 147 KB)
• Customer Care Service Standard (PDF, 172 KB)
• Estate Management Service Standard (PDF, 177 KB)
• Quality of Accommodation Service Standard (PDF, 168 KB)
• Rent and Income Collection Service Standard (PDF, 164 KB)
• Repairs and Maintenance Service Standard (PDF, 221 KB)
• Tenant Involvement and Empowerment Service Standard (PDF, 143 KB)