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Accessibility

Our web team continue to work to ensure our website is accessible to as many of our customers as possible. We are also committed to improving and developing our range of online services in response to the requirements of our residents and businesses.


What we've done

Plain English

We try to write in plain English and avoid jargon where possible. If you don't understand something, please let us know.

Heading structures

The site uses simple heading structures which should make it easier to navigate, especially for people who use screen readers.

Web standards

We try our best to comply with code standards (e.g CSS and HTML) and W3C WCAG guidelines

Skip to content

We have included a 'skip to content' link at the top of each page that bypasses the navigation menu and jumps directly to the content for those that use screen reader technology.

Links

To notify users of screen reader technology, we have added an icon External link icon to all of our external links that open in a new window. The icon also has hidden content that is accessible to screen readers to notify the user that the link opens in a new window and if the link is to a different website.

Documents

We aim to make our documents as accessible as possible. In some circumstances this isn't always possible. If you require a document in a different format, please contact us and we will do our best to provide this.

What you can change

Text Size

If you find the default text size on the site too small or too large, change it by using your web browser's built-in text-size function.

To resize the text using your browser:

  • In Windows Internet Explorer (including Pocket IE), use the View - Text Size menu.
  • In Firefox and other Mozilla browsers, use the View - Text Size menu;
  • In Safari, use the View - Make Text Bigger option;
  • In Opera, use the View - Style - User Mode;
  • In Macintosh Internet Explorer, and Netscape 6 and 7, use the View - Text Zoom menu;

If you use a wheel-mouse, you may be able to change the text size by holding down the Control or Command key and turning the wheel. In some browsers you can change the text size using Control or Command and the + and - keys.

Colours

You can also specify the font styles, colours, and foreground and background colours. The way you do this varies from browser to browser.

  • In Windows Internet Explorer (including Pocket IE), use the Tools - Internet Options.
  • In Firefox and other Mozilla browsers, use the Tools - Options, Content;
  • In Safari, use the View - Make Text Bigger option;
  • In Opera, use the View - Zoom menu;
  • In Macintosh Internet Explorer, and Netscape 6 and 7, use the View - Text Zoom menu;

Documents

The majority of downloadable documents on our website are in PDF format. To view a PDF document you will need Adobe Acrobat Reader which you can download for free from Adobe. For information about accessing PDF files if you have a disability, visit the Adobe access pages.​​


To view Microsoft Office documents, you will need to have an Office reader installed on your device.

You can download these readers from Microsoft.

Multimedia content

Videos on our website are embedded via the website Youtube. Due to this, some accessibility features may not be available which is beyond the control of the Council. Visit the Youtube help pages for information on accessing videos using screenreaders.

Embedded content

Our website uses content embedded from other websites. This may result in reduced accessibility when trying to access content directly using the keyboard or screen reader technology. Should you encounter a problem with this, please contact us so that we can assist you where possible and try to rectify the problem.

If you have any ideas or suggestions to help improve the site then please contact us.

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