This accessibility statement applies to https://www.powys.gov.uk, run by Powys County Council.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300 per cent without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
We've designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach the level AA of the Web Content Accessibility Guidelines (WCAG) 2.1. These are the international standard for accessible websites and content.
On this page:
You can listen to the contents of this website being read aloud to you using the Browsealoud widget on the site.
Follow these steps:
- To activate Browsealoud, click on the widget Browsealoud logo at the bottom right of your screen.
- This will open a toolbar on the page displaying different options.
- You can move the navigation bar by selecting the arrows and dragging the bar to where you would like it. You can use Browsealoud for the following:
- Spoken and written translation
- Text magnification
- MP3 generation
- Screen mask
- Web page simplifier
- Customisable options
For further help and support on how to use Browsealoud, click on the question mark in the Browsealoud toolbar.
There are also a number of customisation options for your browser and device that could help you use this website and other websites more effectively.
AbilityNet has advice on making your device easier to use if you have a disability.
There are other websites associated with Powys County Council, which may be linked to from this website. This Accessibility Statement does not cover those websites. Please see each individual website for their Accessibility Statements.
We know some parts of this website aren't fully accessible, for example:
- many older PDF documents aren't fully accessible to screen reader software
- some pages show a Google map which screen reader users and keyboard users can find difficult to use
We're always looking to improve the accessibility of this website.
If you have an accessibility query including:
- if you are experiencing issues with accessing information or using the website
- if you find an accessibility problem not listed on this statement
- if you have positive feedback on the accessibility considerations made.
Digital Access Team
Telephone: 01597 826000
We also provide a free of charge service via our webchat facility where you can talk to us online.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email: email@example.com
- Telephone: 01597 826000
We'll consider your request and get back to you as soon as we can.
If you cannot view the map on our 'contact us' page, please call or email us for directions.
Contacting us by phone or visiting us in person
Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.
We provide a text relay service (Relay UK) for people who are D/deaf, hearing impaired or have a speech impediment.
Note: Relay UK costs an extra 1p per minute to use, in addition to standard call charges, and can connect with us using the app or a textphone.
We also provide a free of charge service via our webchat facility where you can talk to us online.
Find out how to contact us on this page: www.powys.gov.uk/contact
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Powys County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
- A small number of images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
- These images relate to our Live Chat button which is provided by a 3rd party. We have asked the 3rd party to resolve this issue and have a support ticket pending.
- When we publish new content, we'll make sure our use of images meets accessibility standards.
- Some of our forms do not contain submit buttons This technically fails WCAG 2.1 success criterion 3.2.2 However, because in these instances we are using a form template to display, and sometimes search through, data from a database, a submit button is not required.
- On fewer than 5 pages, a label in the document fragment do not point to valid IDs. This fails WCAG 2.1 success criterion 1.3.1. This issue is contained within a 'widget' supplied by a 3rd party. We have contacted the 3rd party and requested a resolution.
- Some of our tables lack a 'scope' attribute. This fails WCAG 2.1 success criterion 1.3.1. Our Content Management System does not currently allow us to set this attribute. We have contacted our supplier and requested this feature be added. This is expected to be reviewed by our suppliers in Q1 2021.
- With some of our forms it isn't possible to Identify the purpose of fields programmatically. This fails WCAG 2.1 success criterion 1.3.5. We have contacted our supplier and requested a fix for this. This is expected to be reviewed by our suppliers in Q1 2021
- We are aware that we have PowerBI data visualisations available on the website. These items are inaccessible, and cannot easily be made fully accessible. In some cases, the information is not easily available to users in an accessible format. We are currently investigating ways of resolving this. If you require information from these visualisations, then please contact us.
- Some of our PDF documents published before 23 September 2018 are essential to providing our services and do not meet the accessibility standards for various reasons (see the list below). We plan to identify the 10% most accessed documents and work with our services to fix any problems.
- Approximately 985 PDF documents published after 23 Sept 2018 do not meet the accessibility standards for various reasons (see the list below).
- We plan to address these issues for approx. 420 of these documents by April 2021. The remaining documents relate to our Local Development Plan, which is covered under the section on Disproportionate Burden below.
Some of our PDF documents don't currently meet WCAG requirements because:
- Ensure labels in the document fragment point to valid IDs (WCAG A 1.3.1)
- Ensure the first heading in a PDF is a H1 (WCAG A 1.3.1)
- Ensure PDF headings follow a logical order (WCAG A 1.3.1)
- Ensure text has sufficient contrast (WCAG AA 1.4.3)
- Ensure PDFs are machine readable (WCAG A 1.1.1)
- Ensure long PDFs use bookmarks to aid navigation (WCAG AA 2.4.5)
- Improve weak PDF titles (WCAG A 2.4.2)
- Define a title for all PDFs (WCAG A 2.4.2)
- Fix untagged PDFs (WCAG A 1.3.1)
- Ensure PDFs specify a default language (WCAG A 3.1.1)
- Specify headings for every PDF (WCAG A 1.3.1)
PDF documents published after 23 September 2018
There are approximately 586 PDF documents published after 23 September 2018 which do not meet the accessibility regulations for various reasons. 557 of these relate to our Local Development Plan.
We've assessed the cost of fixing the issues relating to the 557 LDP documents. We believe that doing so now, for both English and Welsh documents, would be a disproportionate burden within the meaning of the accessibility regulations. We will periodically review this decision and make sure that PDF documents for the new LDP due in 2026 meet the accessibility standards.
PDF documents published before 23 September 2018 which are essential to providing our services
There are over 2,500 PDF documents published before 23 September 2018. Some of them are essential to providing our services and do not meet the accessibility regulations for various reasons.
We've assessed the cost of identifying and fixing these issues. We believe that doing so now, for both English and Welsh documents, would be a disproportionate burden within the meaning of the accessibility regulations. However, we are working towards fixing accessibility issues where possible, and are committed to providing accessible versions of remaining documents on request.
We have also started an exercise to review this document list and remove any documents that are no longer relevant.
When we publish new PDF documents, we'll make sure they meet the accessibility standards.
PDFs and other documents
Most of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we do not plan to fix old PDF newsletters, posters or campaign materials that might still be published and accessed through our website.
Any new PDF or Word documents we publish will meet accessibility standards.
Many of our policy documents are not written in plain English / Welsh. These types of documents are exempt from the regulations as they are not 'needed for active administrative processes relating to the tasks performed', so we do not currently have any plans to make them accessible.
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Pre-recorded videos published before 23 September 2020
Most of our pre-recorded videos published before 23 September 2020 do not include captions. This doesn't meet WCAG 2.1 success criteria 1.2.2 Captions (Pre-recorded). We may not add captions to these videos because pre-recorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.
Some pre-recorded videos published before 23 September 2020 may require, but don't include, audio description. This doesn't meet WCAG 2.1 success criteria 1.2.5 Audio Description (Pre-recorded). We will not add audio description to these videos because pre-recorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.
Any pre-recorded video content we have published after 23 September 2020 now meet accessibility standards.
Tests were carried out manually by our Digital Access Team as well as using automated site-wide testing software from Silktide: https://silktide.com/solutions/accessibility/
- our main website platform (English), available at https://en.powys.gov.uk
We tested 3000 English web pages and 2,987 English pdf documents. We then applied identical fixes to both English and Welsh web pages and documents as necessary.
This website is subsequently tested every 5 days.
We're doing our best to try fix the issues outlined above. We continually monitor the accessibility compliance of our site and improving our site is part of the Digital Access Teams' daily work.
- Appropriate staff have received accessibility training and are working with our service areas to raise awareness of the need to meet the accessibility regulations.
- We have controls in place to make sure that all new content published on the website complies with the accessibility regulations.
- We run an automated, site-wide accessibility check every 5 days and work with service area staff to fix any issues.
- May 2020 - We began remedial work on web pages and pdf documents
- August 2020 - We contacted the 3rd party supplier of a widget used by our website and requested a resolution of this issue: 'a label in the document fragment do not point to valid IDs. This will ensure we comply with WCAG 2.1 success criterion 1.3.1.
- August 2020 - We contacted the 3rd party supplier of our Content Management System and requested a resolution of this issue: 'pages containing tables lack a 'scope' attribute.' This will ensure we comply with WCAG 2.1 success criterion 1.3.1.
- August 2020 - We contacted the 3rd party supplier of our Content Management System and requested a resolution of this issue: 'Identify the purpose of fields programmatically.' This is expected to be reviewed by our suppliers in Q1 2021. WCAG 2.1 success criterion 1.3.5.
- August 2020 - We contacted the 3rd party supplier of our Content Management System and requested a resolution of this issue with our 'Live Chat' button (support ticket pending): 'Specify alternative text for images inside links WCAG 2.1 success criterion 1.1.1 (non-text content)'.
- September 2021 - We plan to ensure that approximately 420 English and Welsh PDF documents published after 23 Sept 2018 meet the following accessibility standards currently showing as issues in our website accessibility audit:
- April 2022 - Some of our PDFs and Word documents published before 23 September 2018 are essential to providing our services and do not meet the accessibility regulations for various reasons. We plan to ensure that at least 10% most accessed documents meet the accessibility regulations.
If you have any ideas or suggestions to help improve the site then please contact us.