Further Information and Links

Here you can find additional information and external resources relating to key housing standards and energy requirements, including the Welsh Housing Quality Standard (WHQS), Energy Performance Certificates (EPCs), and the Housing Health and Safety Rating System (HHSRS).

We've also included useful internal links such as our tenant newsletter and Powys County Council's data protection policy to help you stay informed and understand how your information is handled.

Welsh Housing Quality Standard (WHQS):

WHQS is the national standard all social housing in Wales must meet. It ensures homes are safe, warm, energy-efficient, and suitable for tenants' needs. The 2023 update places greater focus on decarbonisation, tenant wellbeing, and long-term sustainability.

https://www.gov.wales/welsh-housing-quality-standard-overview

https://www.gov.wales/welsh-housing-quality-standard-2023-frequently-asked-questions

https://www.gov.wales/welsh-housing-quality-standard-2023-0

Housing Health and Safety Rating System (HHSRS):

HHSRS is the legal framework used to assess health and safety risks in homes. It helps identify potential hazards such as damp, fire risks, or structural issues to ensure properties are safe and free from harm.

The HHSRS is a risk-based evaluation tool to help local authorities identify and protect against potential risks and hazards to health and safety from any deficiencies identified in dwellings.

https://www.gov.wales/housing-hazards

Energy Performance Certificates (EPC's):

An EPC rates the energy efficiency of a home on a scale from A (most efficient) to G (least efficient). It provides recommendations to improve energy use and lower carbon emissions, helping tenants understand how energy-efficient their home is.

EPC's use information about a home, such as building materials, heating systems and insulation, to indicate how energy efficient it is. https://www.gov.wales/energy-efficiency-homes

https://www.gov.uk/energy-performance-certificate

This form is for non-urgent repairs to council housing.

For emergency repairs (like major leaks, power failure, or storm damage), you should call:

01597 827464

PCC Data Protection and Privacy:

https://en.powys.gov.uk/privacy

PCC Policies and Procedures (including Data Protection Policy):

Advice and Support

Our policies and procedures

PCC Local County Councillors

Enter your postcode or address to see who represents your area, along with their contact details and responsibilities. Find My Councillor - Powys County Council

PCC Financial Support Officers (for Housing Tenants)

Offering free support to Powys County Council housing tenants, including:

Maximising income
Cutting expenditure
Applying for benefits
Managing debt

Contact:

Phone: 01597 827464 Email: housing@powys.gov.uk

Money Advice Service (General Public)

Free and confidential money advice is available by phone or appointment.

Contact:

Phone: 01597 826618 Email: wrteam@powys.gov.uk Money, Benefits and Debt Advice - Powys Council

Net Zero Wales and Decarbonisation Plan

Information about Wales's approach to reducing emissions from housing: Net Zero Wales: Carbon budget 2 | GOV.WALES

Fuel Poverty and Energy Advice

Help for tenants with high energy costs, and advice on grants or support Household Energy Advice - Powys County Council

Welsh Government Housing & Regeneration Policy

Overview of Welsh housing strategy, decarbonisation goals and tenant rights. https://www.gov.wales/housing

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