Digital Powys Strategy: Customer Centred Digital Solutions
Our aim is to create and improve the way in which you as residents interact with the council so it is as quick and easy as possible to get the services you want and need.
What we've done:
In December 2018, the Powys website was fully migrated to our new web platform which offers our customers an accessible, fully mobile and responsive online experience.
We have set up three specific pages to help you get to the services you need quickly and easily. They are:
We have also set up a My Account service which once activated allows you to see a number of interactions with the council in one place and track the progress and status of any requests you've made. With over 29,000 registered customers and an improved service offer our customer satisfaction has risen from 68% to 80% during 2019. More options to report or request services will be added into the My Account portfolio including the ability to report problems with bridges, drainage, roads and footways. Residents who took up the garden waste collection service will also be able to pay online every year ahead of the service recommencing. Why not set up an account today?
What are we going to do?