Advice for Private Tenants
New law affecting tenants and landlords - Renting Homes (Wales) Act 2016
If you're renting property, your landlord is not obliged to keep it in perfect condition, however there are some legal standards that need to be met.
If you have an issue with your rented property that is dangerous or harmful to your health e.g. no heating or electrical hazards, you should initially ask your landlord to repair it. If the landlord fails to act or the problem persists, you may report it to us and we will send an officer to inspect your home. We will then be required to work with the landlord to resolve the issue.
If you require immediate assistance e.g. there is a strong smell of gas or faulty electrics, phone the relevant emergency number for those services.
We can inspect homes using the "Housing Health and Safety Rating System (HHSRS)" to identify defects that may pose a risk to your health & wellbeing. This is a risk-based assessment aimed at identifying the most hazardous problems in a property.
Where advice and guidance does not result in an improvement in housing conditions, and where there is a significant risk to the occupier's health and safety, the council may use its statutory powers.
We will inspect privately rented accommodation, on request, if you are concerned about compliance with legal standards.
A guide to Damp and Condensation
Practical support is also available to help you manage your tenancy
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